FAQ
Frequently Asked Questions (FAQ)
Welcome to Tever.shop FAQ section! We’ve compiled answers to common questions to provide you with quick and helpful information about our store, products, and services.
GENERAL QUESTIONS
Q: What is Tever.shop?
A: Tever.shop is an online store specializing in Streetwear and Printed T-Shirts. Our collection features high-quality, trendy apparel designed for fashion and comfort.
Q: What materials are your products made from?
A: Our clothing is crafted from premium fabrics, including breathable cotton and durable polyester blends, ensuring maximum comfort and long-lasting quality.
Q: How can I contact Tever.shop’s customer support?
A: You can reach our customer support team by visiting the "Contact Us" section on our website or emailing us at support@tever.shop. We’re happy to assist you!
ORDERING AND SHIPPING
Q: How do I place an order on Tever.shop?
A: Simply browse our website, select your favorite Streetwear or Printed T-Shirt, and proceed to checkout. Follow the instructions to complete your purchase securely.
Q: When will my order be shipped?
- Handling Time: Orders are processed within 1 to 3 business days (Monday to Friday).
- Transit Time: Orders typically arrive within 6 to 9 business days (Monday to Friday).
- Order Cut-Off Time: Orders placed after 4:00 PM (GMT-05:00, Eastern Standard Time) will be processed on the next business day.
- Total Delivery Time: Including processing and shipping, orders take 7 to 12 business days (Monday to Friday).
Q: What are the shipping costs?
A: We charge a flat $5.00 shipping fee for all orders shipped via FedEx.
Q: Can I track my order?
A: Yes! You can track your order through our "Track Your Order" page, which provides real-time shipment updates.
Q: What payment methods does Tever.shop accept?
A: We accept the following payment methods:
Credit and Debit Cards
✔ PayPal
✔ Venmo
RETURNS AND EXCHANGES
Q: What is Tever.shop return policy?
A: We offer a 30-day return policy. If you’re not satisfied with your purchase, you can return it within 30 days of receiving your order. Visit our Return Policy page for more details.
Q: How do I initiate a return or exchange?
A: To start a return or exchange, contact our customer support team via the "Contact Us" page or email us at support@tever.shop.
OTHER QUESTIONS
Q: Can I change my shipping address after placing an order?
A: Yes! If your order hasn’t been shipped yet, we can update your shipping address. Please contact our customer support team immediately after placing your order. Once your order is dispatched, we won’t be able to make any changes.
Q: Do you offer gift cards?
A: At the moment, we do not offer gift cards. However, we are exploring this option and may introduce them soon! Stay connected with us through our website and social media for the latest updates.